Privacy Policy

This privacy notice discloses the privacy practices for www.5starformal.ca. This privacy notice applies solely to information collected by this website.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship and fill your order.

As you have checked our CASL compliant box, we may contact you via email or text in the future to tell you about specials, new products or services. We may also call you on the phone to notify you about promotions.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Return Policy – Purchase Suits

All regular priced merchandise may be exchanged or returned for store credit only within 10 days of purchase. Under no circumstances will cash be directly refunded. Any items that have been worn or altered are final sale. All marked-down items are final sale.

Return Policy – Rented Suits

$100.00 deposit is NON REFUNDABLE AND NON TRANSFERABLE. Any balance over the deposit that has been paid can be transferred to a new date or be refunded for store credit only. If cancelled within two weeks of the event, there is no refund. All store credit must be approved by corporate office, and are not done at store level.